Ceat, Shoppers Stop and Godrej Rebranding stories

Three very big Indian brands have gone for a makeover. Godrej, Shopper’s Stop and Ceat. Before I get into a long rhetoric on these individually, I think except Godrej, Shopper’s Stop and Ceat have got it wrong.

Godrej Industries Ltd.
Godrej has added colors to it age old logo. Shoppers’ Stop and Ceat have completely changed their looks. Also, Shoppers’ Stop says “Change is Good” and Ceat says “Change is here”. I wonder if both these have been created by same team?


Godrej the behemoth that sells everything from shoe polish to animal feed to almirahs to locks to lavish food for rich to real estate to a lot of things unimaginable has got a new look. They did not do anything drastic. They retained their logo. Added some animation, color and jazz to it. As a customer I love what they have done. For me I have grown up in house where we had tons of Godrej almirahs and locks and for me Godrej means trust. Is the new look enhancing that? No it does not but it gives me a sense that owners are trying to reinvent the old company and are committed about it. And since And are they doing it because a Godrej Properties is planning to come with its IPO?

Shoppers Stop
Coming on to Shopper’s Stop, its is a chain of premium retail megastores. They sell clothes, accessories and other fancy things that riches and the great Indian middle class buys. In fact they are amongst the first players in Indian retail industry to have experimented with large format stores and organized retailing. Their earlier logo and identity was very classy by Indian standards and for the last 10 odd years that logo has been itched in the minds of the customers. It had everything a premium brand’s logo should have – curves, stars, symmetry. It was very very appealing.The new logo is anything but premium and yet is a good piece of work on a stand alone basis. But moment you compare it with older logo (and comparison is inevitable), it looks dull. It looks like someone has stepped back in time. To start with it is plain text in a font that can be used by anyone and everyone. A plain text logo could have been good if you added colors, gradients or other elements to break the clutter (hint Godrej). But that too is missing. I think they wanted more serious and elegant look for the brand and the logo has failed to deliver that. I would say this was created by an amateur designer trying random text layouts.

I have no clue what warranted the need for a change in logo. I understand that Shoppers’ Stop is coming up with an IPO but did it require a change in look?

Ceat Tyres
Ceat is one of the oldest tyre manufactures in the country. Its a publicly traded company and although I have not had any interactions with their business (never purchased a ceat product), have heard a lot about them. The new logo looks like a half baked pie. Its like work in progress and first time I saw it, I could not relate it to the type manufacturer. When I read the headline, that was the time I realized that it was ceat they were talking about.

As a customer and as an observer, I like their earlier logo better. It had a meaning to it. I could see a rhino and I could conjure an image of a vehicle running on a ceat tyre negotiating hard curves. The new look might also have a road (the E looks like a road with a divider) but it fails to conjure any kind of imagery. Is there a trend in design houses to move towards plain text fonts with minimal use of colors? Or both Shoppers Stop and Ceat have been done by the same agency with a Creative Decision Maker believing that plain text is good and we should talk about change to go along with that?

Its often said an organization is as good as the decision makers it has. I dont really think design teams for both Shoppers Stop and Ceat have done their homework and tried to design a contemporary look. And they should consider the fact that people do not buy products or services. They buy and consume brands. And brand is something that makes the decision process for the consumer simpler. Not more complex by creating conflicting images in their minds.

Design, Advertising and financial markets may sound very different but there is indeed some kind of a relationship. Any more IPOs or redesigns coming up .. ?

P.S.: All the comments are not from an aesthetic point of view. I am hardly a person who has good design sense. I am talking from the perspective of a customer. I have tried to think how would a customer feel when he is interacting with a brand that is supposed to be premium.

All three companies trade on the stock exchanges and I own certain number of shares of Godrej Industries ltd. I might or might not choose to buy/sell these shares.

And I just realized that I am indeed passionate about brands and way consumers think abut brands. As a very good friend would say .. “Aha” moment of the day !

Tags: IPO, Indian Financial Markets, Godrej, Ceat, Shopper’s Stop, Retail, India, Design, Logo, Re-design, Advertising, Marketing, Branding.

PlaygroundOnline.com > Review

Playground Online
PlaygroundOnline.com is yet another entrant in the Indian e-commerce space. It retails sports related media and equipment. They currently offer books, CDs, equipments, apparel etc. This is probably first of its kind online store in India. I took PGO for a spin and here is my feedback.

What I like about PGO?
First and foremost, although they want to sell things online but they have put a lot of focus on customer friendliness and costumer interaction. Things like polls, news, forums can make this website a default place for sports enthusiasts. These initiatives help build a strong and loyal community and eventually garner sales.

The range of products on PGO is really wide. From a t-shirt worth Rs. 280 to a bicycle worth Rs. 46000 (obviously for a professional), PGO had a lot of things for offer. I could not check if this range is comprehensive but everything I could think of was either there or they were accounted for and being worked upon. This is a good thing for an e-commerce business. I can think of people visiting PGO to find out more about sporting goods and then buying it offline. Challenge will be to convert these information scouts into customers.

Design
The website interface is impressive for an Indian startup and they have used a good mix of traditional style web design and Web 2 functionality. They still need to work on few things though. Like for example when you are trying to signup, the errors are reported in a pop-up box. This should ideally be a Web 2 pop-up where errors are notified the moment they are encountered. I should never get a Windows pop-up.

Team
PGO has been started by a team of 4 people with average work experience of 15 years. Experience of 60 man-years could be a good thing and a bad thing at the same time. With experience comes rigidity; you might start shooting down ideas even before you give them enough time to fruit. You start living on assumptions. You are scared of breaking out of the mold.

And with experience one develops the knack of running businesses. The team is experienced enough to know what is to be done to make the business run efficiently. Looking at the website and they have used their experience well.

What I like about their team is the fact that all 4 co-founders have different and diverse backgrounds. From client relationships to technology to marketing to customer insights, they have it all. The roles could thus be clear and they can concentrate on larger things.

Competition
They don’t seem to have one large competitor right now. However they compete with bookstores (fabmall, om books etc), apparel stores (rediff, sify) and obviously with traditional retail stores. The business model is new in India and looks lucrative. There should be many more players in the market soon.

Payment Options
One of the key reasons why e-commerce is still in nascent stages is lack of adequate payment options. Credit cards penetration is still low in India. People are still skeptic of using their cards online. And finally they are not really convinced about credibility of these websites.

At PGO, there are limited payment options currently but they have mentioned that they are working on more methods. I would love to see them implement a cash-on-delivery method. COD gives an online merchant immediate access to people who dont have cards and people with cards who are scared of using the cards online.

What more can PGO do?
Comparison between brands and products. When buying a product, people love to understand the features, benefits and differences. I don’t see a link for comparing two items. If they can somehow implement a comparison, it would be great.

User community. All the ecommerce websites have been adding users to forums. If PGO is really convinced about sports as a leisure or a lifestyle activity in India, create special interest groups of people with similar interests. Give them things like competitions to participate in, platforms to talk about their interests etc. Basically in one word, give something more than a typical forum or a social network.

Final thoughts
PGO has done a good job with their store. The only thing that might let them down is the very acceptance of the business model. If I was a VC with money, I would have invested in the business, obvisouly after talking to the owners and looking at the projected cash flow statements.

And finally, since we are talking about ecommerce, lets try to see what can be sold successfully over the Internet? Something that is standardized. Something that you are confident would be similar irrespective of place you bought it from. Something like an airplace ticket. Something like a computer. Something like a book. Sporting equipment – I am not sure. Lessons for other players? Make the products standardized, eliminate shopping pains and have in place an awesome customer service.

Questions to ponder on?
Are sporting goods similar to airline tickets? Books?

Long Time No See

Been a long time since I posted something. Quite a few things are happening.

Sensex touched 19000.

Realized that photograpy is INDEED very difficult.

Saw a raod accident for the first time.

A very good friend made me realize that blogging is not only about connecting with people.

A very good friend (philosopher and guide) is getting married. Yes I am talking about you 😉

Realized that snapfish is one of the rare Internet services that I like and will extensively use in future.

Pseudo Demand and Pseudo Supply

Got this in an email. Interesting read.

Once upon a time in a village, a man appeared and announced to the villagers that he would buy monkeys for Rs10. The villagers seeing that there were many monkeys around, went out to the forest and started catching them. The man bought thousands at Rs10 and as supply started to diminish, the villagers stopped their effort. He further announced that he would now buy at Rs20. This renewed the efforts of the villagers and they started catching monkeys again. Soon the supply diminished even further and people started going back to their farms. The offer rate increased to Rs25 and the supply of monkeys became so little that it was an effort to even see a monkey let alone catch it.

The man now announced that he would buy monkeys at Rs50! However, since he had to go to the city on some business, his assistant would now buy on behalf of him. In the absence of the man, the assistant told the villagers. Look at all these monkeys in the big cage that the man has collected. I will sell them to you at Rs35 and when the man returns from the city, you can sell it to him for Rs50.” The villagers squeezed up with all their savings to buy the monkeys. Then they never saw the man nor his assistant, only monkeys everywhere!!

Source Unknown.